We understand that you’re excited about your order – so are we! Here is some information to help you understand how long to expect your order to take. We’ve been as realistic as possible with our estimations so that you aren’t disappointing, and always work as hard as we can to get your order completed as posted to you as soon as we possibly can. Remember, if you have any questions, give us a call: 07 5499 1510
A note about our FREE POSTAGE offer: there is a ‘fair go’ policy in place for this service which may exclude some specific postcodes where traditional mail is not possible. We will choose the most suitable method of delivery to get your order to you – if you need your order express posted to you, please contact us: 07 5499 1510 and will do our best to arrange this for you – we may need to add an express delivery fee to your order.
Order Lead Times (how long it takes KSSSA to produce your order):
As all orders are custom made, lead times can vary depending on availability of product, your custom print job, and the size of your order. If you require your items by a certain date please email us HERE to confirm we can dispatch in time prior to placing your order.
We aim to have your order ready for dispatch within 2 to 5 business days, with the maximum being of 10 days for larger orders. We will advise you via email if circumstances arise that may prevent dispatch of your items within the above time frame. This lead time does not include Australia Post or Courier delivery times which depending on your location can be from 1 day to 7 days (please see chart below).
Sometimes, due to circumstances beyond our control, we are unable to source a product item. Should this occur, we will always first try to substitute your product with a similar item of colour and quality, or failing this, contact you to offer a refund, or to discuss other alternatives. Always feel free to CONTACT US for more information.