custom printed tee faqs

Got a question? Want to know more about the processes that we use or how to get the right artwork to us? Here are some Frequently Asked Questions and Guides that we thought you’d find helpful. Got a question of your own? Give us a call: 07 5499 1510 or send us a Facebook Message HERE.

WHAT PRINTING METHODS DO KSSSA OFFER?

Direct To Garment (DTG)

A method of digitally printing ink on to cotton garments (while we can can print onto mostly cotton blends, 100% cotton garments will yield a brighter print). DTG garment printing is more economical for smaller runs, is faster and cleaner than traditional screen printing, and we can create either one-of prints or do production runs, regardless on the number of colours.

This print method is not suitable for cotton/polyester blend or 100% polyester material such as polo shirts.

We DTG print using Brothers latest GTX Direct to Garment Printer.

Direct to Garment Printing

Wide Format Printing

On our Roland Wide Format Printer we can produce beautifully vibrant stickers, banners, and prints.

Sublimation

Sublimation is the process of transferring images onto neoprene or purpose coated specialised products. This is used to produce full colour printed images onto stubby coolers, coasters, mouse pads, cups and glasses.

Screen Printing

Screen printing is a printing technique whereby a stencil is exposed onto a mesh screen which is then used to transfer ink onto garments, except in areas made impermeable to the ink by the stencil. One color is printed at a time, so several screens are used to produce a multicoloured image or design. This method is best suited for small single-colour print orders or 25 and larger multi colour runs. For small or one-off multi-colour orders, we recommend our direct to garment printing process.

Vinyl Cut Stickers

Vinyl Cutting is the process where lettering and outline graphics are cut into single solid colour rolls of vinyl. Excess is weeded from the sheet leaving your design. Application tape is placed over the top to aid installation. Typically this method is used for one or two colour club, group or business advertising and promotional stickers and building signage. Vinyl rolls can come in many different grades and finishes, please contact us for a quote if you require vinyl for a specific job.

HOW DOES YOUR ORDER PROCESS WORK?

We have a 6-step order process, that we keep our hands in all the way through. Take a look…

1. Browse our website and select products and your desired quantity pricing options

We are continually adding new products to the site, so please CONTACT US if you are looking for something in particular. And if you see something that you like but are not sure how to get your design onto it, give us a call: 07 5499 1510 or message us on Facebook HERE.

2. Submit Your Artwork and confirm your order

If you have any product notes you would like us to follow, you can leave these in our ‘Order Notes’ at the checkout.

3. Checkout and Select Best Payment Option

Once your order has been submitted and payment confirmation received we will get started on your order – and don’t worry: if we see something that needs some adjustment, we’ll contact you.

4. Artwork & Approval

Artwork that is uploaded and submitted during the order process will move straight to production, unless an error is identified and we want to do a quick check (though we do assume all care has been taken by yourself when creating your print-ready artwork). Artwork that has not been submitted in its entirety, that needs a little tweak from us, or where order notes require action, will be emailed to you as a proof for you to approve. Once we receive your approval your order will then be on its way to being produced.

5. Printing

We print your products, with a very high focus on quality. During this process, if we notice anything that needs adjusting to give a better result, we’ll contact you. Different print jobs have a different production time – you can see all of our estimate production times HERE.

6. Delivery

Once completed, your items will be dispatched via our freight partner Sendle (or if nominated by you, advised ready to collect in store). Once the item has been dispatched you will get an email notifying you of your tracking details so you can eagerly wait for the arrival of your custom items. In order to keep your ordering process easier, rather than calculating shipping by weight our shipping costs are set into 3 simple categories:

  • Up to $100 = $9.95 shipping
  • $100 to $250 = $19.95 shipping
  • Over $250 = $29.95 shipping

Don’t forget that we welcome visitors to our printing workshop – please CONTACT US before popping in to make sure we’re available.

WHAT ARTWORK DO I NEED?

General Artwork Notes:

Our website is designed so that you can upload your own print-ready artwork and we’ll print without any further need to send through artwork approvals. Please check carefully through your artwork and ensure correct spelling, layout etc. While all care will be taken with viewing your artwork prior to printing (and any suspected errors we identify we will take the time to contact you) we are ultimately not responsible for costs associated in reproducing your order should an error be identified on your artwork once you have received your items.

At times it may not be possible for you to upload print-ready artwork. In this event, please submit what you can and leave us detailed notes. KSSSA is happy to assist with simple layouts – at no extra cost! Should your work require a logo design, specialised graphics or is a little more complex we will contact you to provide a pricing guide for this additional work.

Artwork that is emailed to you for approval needs to be checked over carefully for any errors or omissions. Acceptance of this artwork indicates that you have checked over all the details. Artwork approval needs to be submitted in writing, so please take the time to email your acceptance so that your work progresses to production stage. Any delays in responding to our emails will delay your work being produced.

Please take care when submitting your artwork – the better the graphics of your design, the better the final result will be. Often images taken from search-engine sites are low resolution and when enlarged to a desired size, lose its affect and clarity. Please note that if your JPG is submitted with a background, this will be printed unless a note is submitted with your job requesting it be removed, though this is not always possible to do so cleanly and may incur a small design fee.

If you are not sure whether your artwork meets specifications we are more than happy to talk you through the process and give feedback. You can easily get in contact with us via:

  • email: sales@ksssa.com.au
  • use our quote function HERE
  • visit our STORE in Morayfield
  • or give us a call 07 5499 1510

The following is specifics related to each of our print processes…

 

Artwork – T-Shirt Printing

The Brother GTX Direct To Garment Printer uses RGB Colour profiles.

Preferred file types are PNG with at least 300 DPI at full size (100% scale).  This this printer has the capability of printing up to and endormous 1200 DPI, allowing us to produce beautiful replicas of your photos. PDF and JPG files can also be caccepted, but please note that if your JPG is submitted with a background, this will print unless a note is submitted your job requesting it be removed, though this is not always possible to do so cleanly and in this instance the may be an artwork fee.

Artwork – Wide Format Printing (Stickers, Banners, Posters, Signage) | Small Format Printing (Business Cards, Flyers)

For best results, artwork needs to be submitted at 300dpi resolution at 100% scale with 3mm bleed area – please indicate where contour line is required. Standard is 2mm white bleed unless otherwise indicated. If submitting artwork with a contour cut line set, you must submit your artwork as a editable pdf.

Pdf’s are the preferred file type (please covert all text to curves to ensure no loss of desired fonts between programs) but we are happy to assist in creating your print ready artwork if you only can submit png or jpeg files.

Our Roland Wide Format uses a CMYK colour profile. If your artwork is submitted in other profiles, the system will convert to CMYK to print your work, this can lead to colour variations ie. darker shades of colours. (Please note we do not offer a Pantone colour matching service)

If you are submitting your artwork with a contour cut line, please use the Roland Contour Cut spot colour. This is able to be set up using Corel Draw or in Illistrator, this profile can be downloaded from Rolands website and installed into these programs. If you are using other contour cut spot colours, please remove from final artwork but provide a secondary file (such as JPEG) to indicate where you would like the contour line and we will set this up in our programs prior to printing.

HOW LONG WILL MY ORDER TAKE?

It’s important to keep in mind that there are two factors involved in getting your order to you – how long it will take us to make it, and how long it will take us to ship it to you…

Order Lead Times (how long it will take us to make your order): As all orders are custom made, lead times can vary depending on customisation required and order size. If you require your items by a certain date please email us at sales@ksssa.com.au to confirm we can dispatch in time prior to placing your order. We aim to dispatch your order within 2 to 5 days with the maximum being of 10 days for larger orders. We will advise you via email if circumstances arise that may prevent dispatch of your items within the above time frame. This lead time does not include Australia Post or Courier delivery times which depending on your location can be from 1 day to 7 days.

Item Usually it takes
Novelty Number Plates 1 to 3 business days

1-5 Tshirts

AS Colour Block Tshirts (Colour: Black)

RTP Tshirts (Colours: Black & White)

Sportage Event, Surf, Ladies & Childrens

1 to 2 business days
1-10 Tshirts – All Other Styles & Colours 3 to 5 business days
10-20 Tshirts – All Brands & Colours 5 to 7 business days
20-50 Tshirts – All Brands & Colours 7 to 10 business days
Printed Stickers – quantity 50, 100 & 200 1 to 2 business days
Printed Stickers – quantity 200+ 2 to 4 business days

Promotional Products: Key rings,

stubby coolers, cups etc.

1-5 items

5-10 items

10 – 20 items

20 – 50 items

50 items +

 

 

1 to 2 business days

2 to 3 business days

3 to 5 business days

5 to 7 business days

5 to 10 business days

Vinyl Cut Stickers – one offs 1 to 2 business days
Vinyl Cut Stickers – bulk quantities

Lead time will be advised

once order is submitted based on

complexity of design etc or make an

enquiry by calling us or submitting a

contact form.

Business Cards 5 business days
Banners 2 to 5 business days
Posters 2 to 5 business days
1 to 2 business days
1 to 2 business days
7 to 10 business days

Delivery Times: As standard all orders are shipped by courier through our shipping partner Sendle. If you require Express Post please contact us for a quote.


The following is the advised shipping times*

Sendling to Usually it takes
Adelaide 1 to 3 business days
Albury 1 to 2 business days
Bendigo 1 to 4 business days
Brisbane Same or next business day
Bundaberg 1 to 2 business days
Cairns 1 to 3 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 1 to 2 business days
Darwin 3 to 5 business days
Geelong 1 to 3 business days
Gold Coast Same or next business day
Hobart 3 to 7 business days
Launceston 3 to 7 business days
Mackay 1 to 2 business days
Maryborough 1 to 2 business days
Melbourne 2 to 3 business days
Newcastle 1 to 2 business days
Northern Rivers 1 to 2 business days
Perth 7 to 10 business days
Port Macquarie 1 to 2 business days
Rockhampton 1 to 2 business days
Sunshine Coast 1 to 2 business days
Sydney 1 to 2 business days
Toowoomba Same or next business day
Townsville 1 to 3 business days
Wollongong 1 to 2 business days

* The above is a guide only. We are not able to warrant or guarantee delivery times.

If you have an idea for something to print, we offer a design service to help you get your thoughts out. This is something that we are happy to QUOTE to do for you. Typically though, if you have a nice quality JPG or PNG of your logo already, we can build a design that includes this for you, at very little expense.

If you would like to create something of your own, there are a lot of creative avenues for you – and ultimately your creation will need to end up on your computer to supply to us. One option that you might like to try is INKScape – a popular and very well-featured computer art program that is free to download HERE, and has lots of supportive how-to videos on Youtube.